Specialising in EMC maintenance: CX, CLARiiON, Celerra, Centera & most other EMC storage hardware. Support beyond EMC end-of-life.

Maintenance and Hardware for EMC Equipment

Move your EMC maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems. Our clients benefit from significant savings when compared to manufacturer contracts. They include:


We offer a high-quality, personal service independent from the manufacturer, including:
Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

How Com-Com Reduces Your Costs

Organisations are under pressure to get better value from their IT spend and reduce their impact on the environment. We help our customers to do this in a number of ways:

Reducing capital expenditure

By extending the life of your EMC servers, you can delay and reduce your capex. Our EMC parts supply and EMC maintenance services extend your servers lives well beyond the support offered by the manufacturer.

Reducing operating costs

Our EMC server maintenance service will save you 40% on the equivalent service from the manufacturer. Outsourcing systems administration and operating system support to us lowers your costs further, helps you to free up resources for other projects and gives you extra cover during sickness and holidays.

Environmental savings

We are all aware how much energy it takes to manufacture equipment - often more than is ever consumed during its lifetime. If you can extend the life of your hardware by a year or two from say four years to six, then you may reduce that impact by a third. With virtualization you can eliminate many of your physical servers, reducing the need for new hardware and the power and cooling required to run them.

Supply and installation of EMC hardware upgrades

If you need hardware upgrades for your EMC hardware, Com-Com can specify, provide, install and configure them for you. These upgrades can be supplied no matter how old the equipment is - we have even supplied and set up upgrades for systems over 30 years old.

Other Com-Com value-added services


EMC Support Services


Platform
Com-Com
Maintenance
Hardware upgrades
Com-Com
Software support
CLARiiON, CX series
yes!
yes!
yes!
Centera series
yes!
yes!
yes!
Celerra series
yes!
yes!
yes!

Our four standard SLAs (Service Level Agreement) are:
  • 24 x 7 x 365, 4 hour response
  • Monday to Friday 8am to 8pm, 4 hour response
  • Monday to Friday 9am to 5pm, 4 hour response
  • Next business day.

The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland.

In Europe these SLAs are available in most areas and in many other worldwide locations. Other bespoke service levels are available for customers with special requirements.

Case studies

MTV CLARiiON case study

Com-Com provide continuity of support and drive down costs for MTV in London and Berlin.
MTV case study


Defence EMC case study

A multinational had difficulties managing its EMC storage in a cost-effective way. See how Com-Com helped them to achieve their business-efficiency objectives.
Defence CLARiiON case study


SAN Health Check: Keeping your SAN at the peak of performance

For many of our customers, their EMC SAN is critical to the performance of their organisation. For this reason, we have designed the Com-Com SAN Health Check service to ensure that the SAN and the components it is attached to are in the healthiest state practicable. The SAN Health Check works in the following way:

1. Discover opportunities

The first phase of the Com-Com SAN Health Check focuses on data gathering. This phase is either performed remotely or on-site. Configuration and event logs for storage processors, switches and connected hosts will be collected for review.

2. Analyse performance

The second phase of the SAN Health Check identifies current or potential issues in the environment as well as opportunities for reliability improvement. This phase is performed remotely. Error counters are reviewed to determine components that are degrading in performance and liable to fail. Logs are scrutinised to look for potential configuration problems and array-related events that affect the performance. Revisions of firmware and software components are examined to see whether they are up to the latest allowable level.

A Statement of Proposed Works is presented to the customer recommending an action plan for execution in phase 3.

3. Deliver improvements

In the final phase, Com-Com's engineers perform the following tasks:

CALL US NOW TO FIND OUT MORE+44 208 885 9900 OR

contact our sales team

EMC Support & Upgrades

End of Life

EMC VNX and VNXe

EMC Clariion

EMC Celerra

EMC Centera

EMC Symmetrix

IT maintenance services

National coverage

UK Map

Mission-critical IT server support for customers in the UK and across the world. Our nationwide and international coverage delivers the SLA you need wherever you are.

What our clients say...

"Com-Com are always keen to solve our problems without blinding us with technical mumbo jumbo." IT manager - School



Search for over 4 million parts and get availability from our stock and over 3,000 other suppliers.

For enquiries submitted before 3pm UK time on business days, we will do our best to get prices to you on the same day.

Call : +44 208 885 9900

Computer Computer Ltd
2 Constable Crescent, London N15 4QZ, UK
Registered Business No. 2484053.

Linkedin