Maintenance and Hardware for EMC Equipment

Move your EMC maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems. Our clients benefit from significant savings when compared to manufacturer contracts. They include:

• FTSE 100 Companies
• SMEs
• National Government
• Local Government and Agencies
• Police and Fire Services
• Hospitals and NHS Trusts
• Schools and Educational Establishments

We offer a high-quality, personal service independent from the manufacturer, including:

• 24x7 support
• 4-hour / 8-hour and next-business-day cover
• Mix and match SLA approach

Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

How Com-Com Reduces Your Costs

Organisations are under pressure to get better value from their IT spend and reduce their impact on the environment. We help our customers to do this in a number of ways:

Reducing capital expenditure

By extending the life of your EMC servers, you can delay and reduce your capex. Our EMC parts supply and EMC maintenance services extend your servers lives well beyond the support offered by the manufacturer.

Reducing operating costs

Our EMC server maintenance service will save you 40% on the equivalent service from the manufacturer. Outsourcing systems administration and operating system support to us lowers your costs further, helps you to free up resources for other projects and gives you extra cover during sickness and holidays.

Environmental savings

We are all aware how much energy it takes to manufacture equipment - often more than is ever consumed during its lifetime. If you can extend the life of your hardware by a year or two from say four years to six, then you may reduce that impact by a third. With virtualization you can eliminate many of your physical servers, reducing the need for new hardware and the power and cooling required to run them.

Supply and installation of EMC hardware upgrades

If you need hardware upgrades for your EMC hardware, Com-Com can specify, provide, install and configure them for you. These upgrades can be supplied no matter how old the equipment is - we have even supplied and set up upgrades for systems over 30 years old.

Other Com-Com value-added services

• Disaster recovery
• Equipment disposal
• Data destruction
• Practical software support
• Virtualisation

EMC Support Services



Platform	Com-Com Maintenance	Hardware upgrades	Com-Com Software support
CLARiiON, CX series
Centera series
Celerra series
Our four standard SLAs (Service Level Agreement) are: 24 x 7 x 365, 4 hour response Monday to Friday 8am to 8pm, 4 hour response Monday to Friday 9am to 5pm, 4 hour response Next business day. The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland. In Europe these SLAs are available in most areas and in many other worldwide locations. Other bespoke service levels are available for customers with special requirements.

Case studies

MTV CLARiiON case study

Com-Com provide continuity of support and drive down costs for MTV in London and Berlin.
MTV case study

Defence EMC case study

A multinational had difficulties managing its EMC storage in a cost-effective way. See how Com-Com helped them to achieve their business-efficiency objectives.
Defence CLARiiON case study

SAN Health Check: Keeping your SAN at the peak of performance

For many of our customers, their EMC SAN is critical to the performance of their organisation. For this reason, we have designed the Com-Com SAN Health Check service to ensure that the SAN and the components it is attached to are in the healthiest state practicable. The SAN Health Check works in the following way:

1. Discover opportunities

The first phase of the Com-Com SAN Health Check focuses on data gathering. This phase is either performed remotely or on-site. Configuration and event logs for storage processors, switches and connected hosts will be collected for review.

2. Analyse performance

The second phase of the SAN Health Check identifies current or potential issues in the environment as well as opportunities for reliability improvement. This phase is performed remotely. Error counters are reviewed to determine components that are degrading in performance and liable to fail. Logs are scrutinised to look for potential configuration problems and array-related events that affect the performance. Revisions of firmware and software components are examined to see whether they are up to the latest allowable level.

A Statement of Proposed Works is presented to the customer recommending an action plan for execution in phase 3.

3. Deliver improvements

In the final phase, Com-Com's engineers perform the following tasks:

• Install any firmware updates that the customer is entitled to.
• Reconfiguration of any issues discovered in the Analysis phase.