Bull service: Independant hardware and software service |
Peace of mind and typical savings of 30-40% on Bull server support |
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Our commitment to you is low cost, high quality Bull maintenance.
We have been providing a superior service at prices that are
up to and sometimes over 40% less than Bull list since
1989. Talk to our customers. Undoubtedly their experiences
will reassure you that time and time again we provide an excellent
service whilst dramatically reducing the prices that they
were paying.
Our business model has value at its core. The on-going success
of our support service is based on excellent engineering
skills and low cost administration with readily accessible
spares. We have recruited the most technically competent engineers
with many years experience of Bull and IBM equipment.
Our overheads are low because we refrain from expenditure
in areas where we do not believe there is benefit to you,
the customer. We hope you'll agree the key to a successful
maintenance service is fast response and fast fix times. These
are the areas we have invested in and they are the essential
ingredients for our growing maintenance success.
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Platform / Services For Bull Customers |
| Platform |
Maintenance |
Software
Support |
Disaster
Recovery |
| Escala - AIX, Linux |
 |
|
|
| Estrella - AIX |
|
|
|
| EXPRESS 5800 |
|
|
|
EMC/DAS Storage
Symmetrix, Clariion, DMX, FDA, NetApp FAS etc. |
|
|
|
| Overland and StorageTek etc. Tape |
|
|
|
| DPX/2 |
|
|
|
| DPS7000 |
|
|
|
| DPS6, DPS6000, GCOS6, HVX, DPS6 PLUS |
|
|
|
| DPX/20 |
|
|
|
 |
 |
 |
 |
24
x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
|
Monday
to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
|
Monday
to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
|
Monday
to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
|
| ADD
ONS |
ADD
ONS |
ADD
ONS |
ADD
ONS |
Software
Support
DR Cover
|
Software
Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
|
Software
Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
Software
Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
|
Software Support |
|
We offer a complete range of software support for AIX, BOS and Windows. We also provide support practical
support for AIX versions 4.3.3 and earlier which are no longer
supported by either Bull or IBM. Our OS support for AIX can
range from ad-hoc system housekeeping and performance tuning
to server monitoring and management outsourcing.
|
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Tailored Support Packages |
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We realise that not everyone is the same; hence many of our
customers opt for different packages across different departments
or machines. Some choose a higher cover package (4 hour response
with 4 hour fix) for servers which are mission critical machines
whilst opting for a lower package (8 hour response) for development
machines. We are always happy to discuss tailoring a support
model to complement the way you work.
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