Peace of mind and typical savings of 30-40% on maintenance
If you need an HP contract, we offer you low cost, high quality support.
We have been providing a superior service at prices that are
up to and sometimes over 40% less than list price since 1989.
Talk to our customers. Undoubtedly their experiences will
reassure you that time and time again we provide an excellent
service whilst dramatically reducing the prices that they
were paying.
Our business model has value at its core. The on-going success
of our maintenance service is based on excellent engineering
skills and low cost administration with readily accessible
spares. We have recruited the most technically competent engineers
with many years experience of HP & Compaq equipment.
Our overheads are low because we refrain from expenditure
in areas where we do not believe there is benefit to you,
the customer. We hope you'll agree the key to a successful
maintenance service is fast response and fast fix times. These
are the areas we have invested in and they are the essential
ingredients for our growing maintenance success.
Customer
Response Centres
Our Customer Response Centres and excellent parts availability
enable fast responses and enable rapid fault fixing. Every
attempt is made to fix your computer fault on the first call.
This policy applies to all fault calls from system down calls
to more basic problems. The Response Centre has a full complement
of HP systems, which enable our engineers to assist customers
with off-site fault investigation of system errors and to
provide a full back-up maintenance facility for our customers.
The Response Desk is operational 24 hours a day, 365 days
a year and our engineers are immediately contactable.
Maintenance
for Unsupported Systems
The core business of hardware manufacturers is selling new
equipment. They have fast evolving product portfolios which
often leave customers behind. We specialise in providing cover for
servers for as long as you require them. We appreciate
the significant investment you have made in your technology
and provide a bridge between the 'end of life' of a product
as far as the manufacturer is concerned and the end of its useful life
to you the customer. Contact us to get your older equipment under contract.
Software
Cover
Comp-Com offer a complete range of software cover
for HP-UX, Windows and other operating systems. We also provide
a practical maintenance contract for older UNIX versions which
are no longer maintained by HP. Our Operating system cover for HPUX can range
from ad-hoc system housekeeping and performance tuning to
server monitoring and management outsourcing.
Nationwide
Coverage
We provide nationwide cover from our regional service centres.
Each is equipped with a complete spares holding for HP contracts and this can
be supplemented with on-site spares for many customers in
order to ensure fast responses and first time fixes.
Tailored
Packages
We realise that not everyone is the same; hence many of our
customers opt for different packages across different departments
or machines. Some choose a higher cover package (4 hour response
with 4 hour fix) for servers which are mission critical machines
whilst opting for a lower package (8 hour response) for development
machines. We are always happy to discuss tailoring a maintenance
model to complement the way you work.
Platform
/ Services For HP Customers
Platform
Maintenance
Software Support
Disaster Recovery
HP9000
Proliant
Integrity
Storage
Digital
AlphaServer, Alpha
Integrity & Proliant BL Blades
24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
ADD ONS
ADD ONS
ADD ONS
ADD ONS
Software Support
DR Cover
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
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"Com-Com provides a positive team spirited
approach to system support from the moment of first contact
to completion. They always dispatch an engineer who knows
our system. They don't waste time whilst engineers familiarize
themselves with the installation. This enables a faster
diagnosis and ultimately a faster repair service."