| Specialist Independent IBM Service | | Peace of mind and typical savings of 30-40% on IBM services & maintenance | |
Our commitment to you is low cost, high quality support. We have been providing a superior IBM service at prices that are up to and sometimes over 30-40% less than list price since 1989.
Our business model has value at its core. The on-going success of our IBM maintenance service is based on excellent engineering skills and low cost administration with readily accessible spares. We have recruited the most technically competent support engineers with many years experience of IBM equipment. Our overheads are low because we refrain from expenditure in areas where we do not believe there is benefit to you, the customer. We hope you'll agree the key to a successful maintenance service is fast response and fast fix times. These are the areas we have invested in and they are the essential ingredients for our growing IBM support success. | | Customer Response Centres | | | |
Our Customer Response Centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your computer fault on the first call. This policy applies to all fault calls from system down calls to more basic problems. The Support Centre has a full complement of IBM systems, which enable our engineers to assist customers with off-site fault investigation of system errors and to provide a full back-up support facility for our customers. The Response Desk is operational 24 hours a day, 365 days a year and our engineers are immediately contactable.
| | Maintenance for Unsupported Systems | | | |
The core business of hardware manufacturers is selling new equipment. They have fast evolving product portfolios which often leave customers behind. We specialise in supporting servers for as long as you the customer require them. We provide a bridge between the 'end of life' of a product as far as IBM are concerned and the end of its useful life to you the customer.
| | Software Support | | | |
We offer a complete range of contracts for software support services for AIX and other operating systems. We also provide a practical support package for obsolete AIX versions such as 4.3.3 which are no longer supported by IBM. Our OS Support for AIX can range from ad-hoc system housekeeping and performance tuning to server monitoring and management outsourcing.
| | Nationwide Coverage | | | |
We provide nationwide support from our regional service centres. Each is equipped with a complete spares holding and this can be supplemented with on-site spares for many customers in order to ensure fast responses and first time fixes.
| | Tailored Support Packages | | | |
We realise that not everyone is the same; We tailor IBM contract packages to suit your requirements.
| | Platform / Services For IBM Customers | | | | Platform | Maintenance | Software Support | Disaster Recovery | | pSeries, RS/6000 using AIX or Linux |  | | | | PowerPC, Power3, Power4, Power5, Power5+ | | | | | Storage: DS3000, DS4000, DS6000 & DS8000 families | | | | | Storage: NAS, SAN etc. | | | | | xSeries, Netfinity | | | | | iSERIES, AS/400 | | | | | IntelliStation | | | | | BladeCenter | | | |  |  |  |  | 24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
| Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
| Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
| Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
| | ADD ONS | ADD ONS | ADD ONS | ADD ONS | Software Support
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| Software Support
+ Fix time
Extended Hours
Weekend Cover
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Remote Monitoring
DR Cover | Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
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| Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
| | Related links | | | | | Contact Us | Request A Callback | Download PDF Brochure | Client Feedback
IBM, AS/400, pSERIES, xSERIES, iSERIES, Netfinity, PowerPC, RS/6000, RS6000, AS400 and AIX are trademarks of International Business Machines Corporation in the United States, other countries, or both
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