EMC contract packages: are you satisfied with what they deliver?
Why stick with them when we can offer you so much more....
- COST REDUCTION - Com-Com typically reduce your bills by 30-40% compared to manufacturer support prices.
- SOLID EXPERIENCE - In maintaining critical servers since 1990, we haven't lost a single customer due to poor service
- SERVICE - We pride ourselves of providing the very best service with a more personal touch.
- CONTINUITY - Keep your server running for as long as you want it.
- MULTI-VENDOR - We can maintain all your Windows and UNIX servers and storage from all major vendors such as IBM, HP, Dell, EMC, Sun, Bull and other servers, networking and storage.
- WORK IT YOUR WAY - Short and long term contracts, remove a server from the contract when you'refinished with them.
- SIMPLIFIED BILLING - One regular invoice.
- DEDICATION - We only support servers so our whole organisation is set up to service critical machines.
|
| Platform
/ Services For EMC Customers |
| Platform |
Maintenance |
Software Support |
Disaster Recovery |
| CLARiiON CX3 |
 |
|
|
| CLARiiON FC |
|
|
|
| Symmetrix |
|
|
|
| Celerra |
|
|
|
 |
 |
 |
 |
24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
|
Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
|
| ADD
ONS |
ADD
ONS |
ADD
ONS |
ADD
ONS |
Software Support
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
| |
|
Nationwide Coverage |
|
Our regional service centres provide nationwide support. Each
of our service centres is kitted out with a complete spares
holding, and we can offer on site spares for many customers
to ensure fast response and a quicker, more efficient service.
|
|
Tailored Support Packages |
|
We realise that not everyone is the same; hence many of our
customers opt for different packages across different departments
or machines. Some choose a higher cover package (4 hour response
with 4 hour fix) for servers which are mission critical machines
whilst opting for a lower package (8 hour response) for development
machines. We are always happy to discuss tailoring a support
model to complement the way you work.
|
