EMC repair packages: are you satisfied with what they deliver?
Why stick with them when we can offer you so much more....
- SAVINGS - Com-Com offer typical savings of 30-40% on manufacturer support prices.
- TRACK RECORD - In more than 18 years of providing maintenance support we have NEVER lost a customer on a service issue.
- SERVICE - We pride ourselves of providing the very best service with a more personal touch.
- CONTINUITY - Keep your server running for as long as you want it.
- MULTI-VENDOR - We can maintain all your Windows and UNIX servers and storage from all major vendors such as IBM, HP, Dell, EMC, Sun, Bull and other servers, networking and storage.
- FLEXIBILITY - Maintain your equipment for the period you need. Add or remove machines at your convenience.
- CONSOLIDATED BILLING - Get all your maintenance on to a single invoice.
- DEDICATION - We only support servers so our whole organisation is set up to service critical machines.
|
| Platform
/ Services For EMC Customers |
| Platform |
Maintenance |
Software Support |
Disaster Recovery |
| CLARiiON CX3 |
 |
|
|
| CLARiiON FC |
|
|
|
| Symmetrix |
|
|
|
| Celerra |
|
|
|
 |
 |
 |
 |
24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
|
Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
|
| ADD
ONS |
ADD
ONS |
ADD
ONS |
ADD
ONS |
Software Support
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
| |
|
Customer Response Centres |
|
|
Our Customer Response Centres and excellent parts availability
enable fast responses and support rapid fault fixing. Every
attempt is made to fix your computer fault on the first call.
This policy applies to all fault calls from system down calls
to more basic problems. The Support Centre has a full complement
of Bull systems, which enable our engineers to assist customers
with off-site fault investigation of system errors and to
provide a full back-up maintenance facility for our customers.
The Response Desk is operational 24 hours a day, 365 days
a year and our engineers are immediately contactable.
|
|
Maintenance for Unsupported Systems |
|
The core business of hardware manufacturers is selling new
equipment. They have fast evolving product portfolios which
often leave customers behind. We specialise in supporting
servers for as long as you the customer require them. We appreciate
the significant investment you have made in your technology
and provide a bridge between the 'end of life' of a product
as far as Bull is concerned and the end of its useful life
to you the customer. We currently support technology which
is 20 or more years old on the GCOS6 and GCOS7 product lines.
|
|
Nationwide Coverage |
|
Our regional service centres provide nationwide support. Each
of our service centres is kitted out with a complete spares
holding, and we can offer on site spares for many customers
to ensure fast response and a quicker, more efficient service.
|
