EMC support: are you satisfied with what they deliver?
Why stick with the EMC support service when we can offer you so much more....
- COST REDUCTION - Com-Com typically reduce your bills by 30-40% compared to manufacturer support prices.
- SOLID EXPERIENCE - In maintaining critical servers since 1990, we haven't lost a single customer due to poor service
- SERVICE - A more personal service where we get to understand your servers and set up.
- CONTINUITY - Keep your server running for as long as you want it.
- MULTI-VENDOR - We can maintain all your Windows and UNIX servers and storage from all major vendors such as IBM, HP, Dell, EMC, Sun, Bull and other servers, networking and storage.
- FLEXIBILITY - Maintain your equipment for the period you need. Add or remove machines at your convenience.
- CONSOLIDATED BILLING - Get all your maintenance on to a single invoice.
- DEDICATION - We only support servers so our whole organisation is set up to service critical machines.
|
| Platform
/ Services For EMC Customers |
| Platform |
Maintenance |
Software Support |
Disaster Recovery |
| CLARiiON CX3 |
 |
|
|
| CLARiiON FC |
|
|
|
| Symmetrix |
|
|
|
| Celerra |
|
|
|
 |
 |
 |
 |
24 x 7 x 365
4hr response
+ 4 hr Fix
Dedicated engineers
Remote Monitoring
|
Monday to Friday Cover
7am to 7pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
4hr response
|
Monday to Friday Cover
9am to 5pm
Ex. Bank Hols
8hr response
|
| ADD
ONS |
ADD
ONS |
ADD
ONS |
ADD
ONS |
Software Support
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
Remote Monitoring
DR Cover
|
Software Support
+ Fix time
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
Software Support
Extended Hours
Weekend Cover
Bank Hols Cover
DR Cover
|
| |
|
Software Support |
|
We offer a complete range of software support for AIX, BOS and Windows. We also provide support practical
support for AIX versions 4.3.3 and earlier which are no longer
supported by either Bull or IBM. Our OS support for AIX can
range from ad-hoc system housekeeping and performance tuning
to server monitoring and management outsourcing.
|
|
Nationwide Coverage |
|
Our regional service centres provide nationwide support. Each
of our service centres is kitted out with a complete spares
holding, and we can offer on site spares for many customers
to ensure fast response and a quicker, more efficient service.
|
|
Tailored Support Packages |
|
We realise that not everyone is the same; hence many of our
customers opt for different packages across different departments
or machines. Some choose a higher cover package (4 hour response
with 4 hour fix) for servers which are mission critical machines
whilst opting for a lower package (8 hour response) for development
machines. We are always happy to discuss tailoring a support
model to complement the way you work.
|
