Amdocs and IBM to develop advanced CRM application | | 2008-06-22 | | Amdocs and IBM to develop advanced CRM application
IBM and CRM specialists Amdocs have entered into an alliance and original equipment manufacturer agreement under which Amdocs will embed the IBM DB2 Data Server and the IBM Optim Data Growth solutions with Amdocs’ customer management solutions.
Amdocs CRM 7.5, launched earlier this year is a customer management suite that allows companies to manage how they interact with customers throughout the purchasing, service and support cycles by providing a unique CRM profile for every account.
The unusually high level of integration should reduce total cost of ownership by maximizing overall application performance and availability, while significantly reducing storage and other hardware costs.
By combining its CRM system with IBM’s advanced data management applications, Amdocs hopes to offer:
- Advanced CRM database compression and archiving tools to significantly reduce storage hardware costs and maximize system performance;
- Automated data recovery utilities that protect customers and agents from system downtime;
- Seamless, real-time user access to archived customer data to support personalized, efficient customer interactions;
- Integrated data governance, regulatory compliance and other audit tools to avoid business disruption and reduce database administration.
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