Background

In December 2009 a high profile educational organisation sought competitive pricing for support of their Sun servers and storage as the multiple contracts held with Sun began to come up for renewal. After a successful initial period supporting over ninety Sun servers plus storage pro-rated into one contract, a tender was initiated for multi-vender support for the whole Sun estate together with Dell and IBM RS6000 servers and storage.

Client Objectives

• Significant cost savings
• Flexible SLAs to cover the needs of a diverse estate
• Multi-vendor support
• Simplified contract and billing
• Enhanced support for critical operational periods
• Continuity of support for older kit

Com Com’s Approach

• One week on-site engineering with enhanced spares for critical operational periods
• On-site spare kits to assist with SLA all year round
• One flexible contract (replacing more than thirty) allowing equipment to be added and removed, pro-rating as required
• Dedicated engineers and account management

Business Outcomes

• Support costs reduced by around 50%
• One supplier, one contract and quarterly billing greatly reduce management overhead
• Greater peace of mind with on-site engineers and spares around critical operational periods

Hardware and Software Support Provided

• 24×7 cover with 4 hour response time
• 90+ Sun servers, 19 storage
• 80 Dell servers and storage
• IBM estate of servers and storage
• TAG Solaris, Windows and AIX support