Tag Archives: Case study

Com Com simplifies hardware maintenance for major educational establishment

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Background

In December 2009 a high profile educational organisation sought competitive pricing for support of their Sun servers and storage as the multiple contracts held with Sun began to come up for renewal. After a successful initial period supporting over ninety Sun servers plus storage pro-rated into one contract, a tender was initiated for multi-vender support for the whole Sun estate together with Dell and IBM RS6000 servers and storage.

Client Objectives

  • Significant cost savings
  • Flexible SLAs to cover the needs of a diverse estate
  • Multi-vendor support
  • Simplified contract and billing
  • Enhanced support for critical operational periods
  • Continuity of support for older kit

Com Com’s Approach

  • One week on-site engineering with enhanced spares for critical operational periods
  • On-site spare kits to assist with SLA all year round
  • One flexible contract (replacing more than thirty) allowing equipment to be added and removed, pro-rating as required
  • Dedicated engineers and account management

Business Outcomes

  • Support costs reduced by around 50%
  • One supplier, one contract and quarterly billing greatly reduce management overhead
  • Greater peace of mind with on-site engineers and spares around critical operational periods

Hardware and Software Support Provided

  • 24×7 cover with 4 hour response time
  • 90+ Sun servers, 19 storage
  • 80 Dell servers and storage
  • IBM estate of servers and storage
  • TAG Solaris, Windows and AIX support

SAN Health is critical for QinetiQ

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When Com-Com was approached to provide an interim SAN solution for QinetiQ, we knew that the task would be demanding and the requirements would be precise.

For QinetiQ, data integrity and security is of paramount importance. With its position as a leading global technology supplier to the defence and aerospace industries, QinetiQ is not a company that’s able to take risks or cut corners when it comes to data storage.

Com-Com was contacted to assist with an efficiency saving exercise and found themselves competing directly against the manufacturer for the support of QinetiQ’s EMC central storage infrastructure. QinetiQ’s objectives were clear, they wanted to:

  • Improve on the existing service they received from the manufacturer
  • Reduce the cost of the service
  • Secure continuity of support for a further 12 months and beyond
  • Receive genuine 24×7 support

Com-Com’s approach was to offer a level of service that the manufacturer simply could not match. We provided QinetiQ with a team of named, security-cleared engineers to provide round-the-clock cover for their systems and invested in an extensive manifest of on-site spares to ensure that any issues could be dealt with promptly. Our team were able to deliver manufacturer-trained levels of support and service in four strategic locations throughout the UK, maintaining a mixture of various EMC array models and Brocade switch equipment. In addition to the day-to-day support we assisted QinetiQ with their end-of-life planning, helping to ensure that they could migrate seamlessly to a new storage solution with minimal disruption.

Thanks to their partnership with Com-Com, QinetiQ achieved their goals and delivered the following business outcomes:

  • 50% cost reduction
  • SLA delivering 100% system availability
  • Continuity of support to provide elegant migration to new central storage solution
  • Unified support arrangements to reduce complexity and management overheads

Com-Com are experts in EMC SAN maintenance and support.

To learn get the best value in EMC maintenance, call us on 0845 643 1180.

Contact us now to see how we can help you with your maintenance and get a little bit more from your IT budget in 2012.

Case Study – MTV and EMC CLARiiON

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Last year MTV selected Com-Com to provide maintenance support for their EMC storage infrastructure.

Com-Com was selected from a shortlist of several companies to provide support for two London sites as well as their Disaster Recovery centre in Berlin.

MTV’s selection criteria were stringent. They required 12 month continuity of support with allocated engineers and had aggressive cost reduction targets.

An experienced team of EMC engineers

What helped to set Com-Com apart was our approach to the challenges that MTV faced. We invited the key members of their team to visit our London offices so they could meet some of our engineers and view our extensive EMC stock resources. This gave the customer the chance to get to know the engineers they’d be working with and learn about their extensive experience of working with EMC equipment. It was important for MTV that they had an allocated team of engineers, people who they knew by name and who could be relied upon to provide a consistency of support across all areas: planning, implementation, installation, configuration and hardware and software support.

A ‘customer-first’ approach

Working with Com-Com, MTV received the security of an extensive stock of on-site spares and the reassurance of a thorough SAN health check. This ‘customer-first’ approach made sure that anything that could later turn into an issue had been dealt with and helped to ensure that MTV’s systems were running to their optimum level of performance from day one.

Thanks to their partnership with Com-Com, MTV achieved all of their objectives:

  • SLA delivery of 100% system availability
  • At least 40% cost reduction from manufacturer pricing
  • Engineer continuity
  • Breathing space for future IT planning
  • Manufacturer-trained engineering support

To learn how you can save on your IT maintenance with multi-vendor approach, call us on 0845 643 1180.

Contact us now to see how we can help you with your maintenance and get a little bit more from your IT budget in 2012.