Maintenance, Hardware and Other Services for Xyratex Storage

Move your Xyratex maintenance to Com-Com and join hundreds of UK and European organisations that trust us to maintain their critical systems. Our clients benefit from significant savings when compared to manufacturer contracts. They include:

• FTSE 100 Companies
• SMEs
• National Government
• Local Government and Agencies
• Police and Fire Services
• Hospitals and NHS Trusts
• Schools and Educational Establishments

We offer a high-quality, personal service independent from the manufacturer, including:

• 24x7 support
• 4-hour / 8-hour and next-business-day cover
• Mix and match SLA approach

Our highly-skilled engineers have high-level security clearance and will support your hardware way beyond manufacturer end-of-life.

How Com-Com Reduces Your Costs

Organisations are under pressure to get better value from their IT spend and reduce their impact on the environment. We help our customers to do this in a number of ways:

Reducing capital expenditure

By extending the life of your Xyratex servers, you can delay and reduce your capex. Our Xyratex parts supply and Xyratex maintenance services extend your servers lives well beyond the support offered by the manufacturer.

Reducing operating costs

Our Xyratex server maintenance service will save you 40% on the equivalent service from the manufacturer. Outsourcing systems administration and operating system support to us lowers your costs further, helps you to free up resources for other projects and gives you extra cover during sickness and holidays.

Environmental savings

We are all aware how much energy it takes to manufacture equipment - often more than is ever consumed during its lifetime. If you can extend the life of your hardware by a year or two from say four years to six, then you may reduce that impact by a third. With virtualization you can eliminate many of your physical servers, reducing the need for new hardware and the power and cooling required to run them.

Supply and installation of Xyratex hardware upgrades

If you need hardware upgrades for your Xyratex hardware, Com-Com can specify, provide, install and configure them for you. These upgrades can be supplied no matter how old the equipment is - we have even supplied and set up upgrades for systems over 30 years old.

Other Com-Com value-added services

• Disaster recovery
• Equipment disposal
• Data destruction
• Practical software support
• Virtualisation

Xyratex support services



Platform	Maintenance	Upgrades / Systems / Parts	Software support
OneStor SP-2212, SP-2224, SP-2424, SP-2584, AP-2584 etc.
Clustered File Systems - ClusterStor 3000 etc
RAID systems F6500E etc.
Our four standard SLAs (Service Level Agreement) are: 24 x 7 x 365, 4 hour response Monday to Friday 8am to 8pm, 4 hour response Monday to Friday 9am to 5pm, 4 hour response Next business day. The SLAs are available across the UK mainland with some exceptions to response times in western Wales and northern Scotland. In Europe these SLAs are available in most areas and in many other worldwide locations. Other bespoke service levels are available for customers with special requirements.